Shipping Policy

SHIPPING POLICY

Last Updated: April 29, 2026

Thank you for shopping with HumHum! We're committed to getting your order to you quickly and safely. Please review our shipping policy below.

Processing Time

All orders are processed and shipped within 3 working days of placement.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a tracking number via email once your order ships.

Shipping Locations

Some remote locations may have restrictions or longer delivery times.
If we cannot ship to your location, we will contact you within 24 hours.

Shipping Costs

We offer free shipping across the entire USA on all orders — no minimum required.
Shipping costs for international orders will be calculated at checkout based on destination.
All applicable shipping costs are displayed before you complete your purchase.

Delivery Times

Standard shipping: 7–10 business days maximum.
Delivery times may vary based on your location and local customs processing.
Rural or remote areas may require additional delivery time.

Tracking Your Order

All orders include tracking information.
You will receive an email with your tracking number within 72 hours of order placement.
Track your package using the carrier’s website or tracking portal.

International Shipping

International orders may be subject to customs duties, taxes, or fees.
These charges are the responsibility of the customer.
Customs processing may add 1–3 additional days to delivery time.
HumHum is not responsible for packages held by customs.

Shipping Carriers

We work with reliable international shipping partners to ensure safe delivery of your order.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at info@gethumhum.com.
We will work with the shipping carrier to resolve the issue.
Replacement orders may be sent at our discretion.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.
We are not responsible for packages sent to incorrect addresses provided by the customer.
Address changes must be requested within 2 hours of order placement.

Order Modifications

Changes to shipping address or order details must be requested within 2 hours of placement.
Once an order has entered our fulfillment process, modifications may not be possible.
Contact us immediately at info@gethumhum.com for any changes.

Delivery Issues

If you experience any issues with delivery, please contact us at info@gethumhum.com with:

  • Your order number
  • Tracking information
  • Description of the issue

We will work to resolve any shipping problems quickly and professionally.

Contact Information

Customer support:
Monday – Friday: 8 AM – 5 PM
Saturday: 9 AM – 1 PM
Sunday: Closed

E-Mail: info@gethumhum.com

Note: This shipping policy may be updated from time to time. Please check this page for the most current information.