Privacy Policy

PRIVACY POLICY

Last updated: September 16, 2025

This Privacy Policy describes how HumHum (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.gethumhum.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect our rights and users.

What Personal Information We Collect

The types of personal information we obtain depends on how you interact with our Site and Services.

Information We Collect Directly from You

Information that you directly submit to us may include:

  • Contact details (name, phone number, email)
  • Order information (billing/shipping info, payment confirmation)
  • Account information (username, password, security data)
  • Customer support information (messages you send us)

Some features may require you to provide certain information. If you choose not to, you may not be able to use certain features.

Information We Collect about Your Usage

We may automatically collect information about your interaction with the Site ("Usage Data") using cookies and similar technologies.

This may include:

  • Device information
  • Browser information
  • IP address
  • Network connection data
  • Pages visited and interactions

Information We Obtain from Third Parties

We may receive information from third parties such as:

  • Shopify (store platform)
  • Payment processors (payment data)
  • Marketing and analytics partners

These third parties help us operate our business and deliver services.

How We Use Your Personal Information

Providing Products and Services

We use your data to:

  • Process orders
  • Handle payments
  • Arrange shipping
  • Manage your account
  • Handle returns/exchanges

Marketing and Advertising

We may send promotional emails or advertisements and personalize your experience.

Security and Fraud Prevention

We use your data to detect and prevent fraud or misuse.

Customer Support & Improvement

We use your information to provide support and improve our services.

Cookies

We use cookies to:

  • Improve website functionality
  • Remember preferences
  • Analyze traffic

You can disable cookies in your browser, but some features may not work properly.

How We Disclose Personal Information

We may share your data with:

  • Service providers (payments, shipping, IT, analytics)
  • Marketing partners
  • Legal authorities if required
  • Business partners in case of merger or sale

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16.

Security and Retention

We take reasonable steps to protect your data, but no system is completely secure.

We retain your data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have rights such as:

  • Access your data
  • Request deletion
  • Correct your data
  • Request data transfer
  • Withdraw consent
  • Opt-out of marketing

To exercise your rights, contact us.

Complaints

If you have concerns about how we handle your data, please contact us. You may also have the right to file a complaint with a data authority.

International Users

Your information may be transferred and processed outside your country. We take appropriate measures to protect your data.

Contact Information

Customer support:
Monday – Friday: 8 AM – 5 PM
Saturday: 9 AM – 1 PM
Sunday: Closed

E-Mail: info@gethumhum.com
Website: www.gethumhum.com